Shipping policy
Shipping Policy for ZIVA
Thank you for shopping with ZIVA. We aim to provide a smooth and reliable delivery experience for all orders.
1. Order Processing Time
Orders are typically processed within 10 business Days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
2. Shipping Methods
We work with trusted courier partners to deliver orders safely and efficiently across India. Available shipping methods may vary based on your location.
3. Delivery Timeframes
Estimated delivery timelines:
- Metro Cities: 7-9 BUSINESS DAYS
- Other Locations: 10-12 BUSINESS DAYS
Delivery times are estimates and may vary due to external factors, weather conditions, courier delays, or high order volumes.
4. Shipping Costs
Shipping charges are calculated at checkout based on order value, delivery location, and selected shipping method.
- Standard Shipping: According to Delivery partner
- Free Shipping: Not Available, Only Available in Offers.
5. Order Tracking
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (if applicable). Tracking information may take up to 24 hours to update.
6. Delivery Issues & Delays
If your order is delayed, lost, or marked as delivered but not received, please contact us at contactzivastore@gmail.com. We will coordinate with the courier partner to assist you.
7. International Shipping
ZIVA store currently DOES NOT offer international shipping. Additional customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
8. Contact Us
For shipping-related questions, contact:
ZIVA
contactzivastore@gmail.com