Refund policy
Return & Refund Policy for ZIVA
We want you to shop with confidence at ZIVA. If you are not fully satisfied with your purchase, we’re here to help.
1. Return Eligibility
Products may be eligible for return if:
- The return request is made within 15 DAYS of delivery
- The item is unused, unwashed, and in original condition
- Original packaging, tags, and accessories are included
Items showing signs of use, damage, or alteration may not qualify for return.
2. Non-Returnable Items
The following items may not be eligible for return:
- Personal care products
- Customized or personalized items
- Gift cards
- Clearance or final-sale products
- Perishable goods (if applicable)
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 15 DAYS of delivery at contactzivastore@gmail.com with clear unboxing video, Original photos and order details. We will review the issue and arrange a replacement, exchange, or refund where applicable.
4. Return Process
To initiate a return:
- Contact us at contactzivastore@gmail.com
- Provide your order number and reason for return and attach unboxing video and original photos
- Follow the return instructions shared by our support team
Unauthorized returns may not be accepted.
5. Refund Process
Once the returned product is received and inspected, eligible refunds will be processed within 25-30 Business Days.
Refunds are typically issued to:
- Original payment method
- Store credit (if applicable)
Bank or payment provider processing times may vary.
6. Exchange Options
Eligible products may be exchanged for:
- Different size
- Replacement item
- Alternative product of equal value (subject to availability)
7. Return Shipping Costs
- If the return is due to our error (damaged, defective, incorrect product), return shipping costs may be covered by us.
- For customer preference returns, return shipping charges may apply.
8. Contact Us
For returns or refunds, contact:
ZIVA
contactzivastore@gmail.com
Surat, Gujarat, India