Privacy policy

Privacy Policy for ZIVA

Effective Date: 15 May, 2026

At ZIVA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

  • Personal details such as your name, phone number, email address, shipping address, and billing address
  • Payment information processed securely through third-party payment providers
  • Device and browsing information including IP address, browser type, location, and pages visited
  • Order history and customer support communications

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve our website and shopping experience
  • Send order updates, promotional offers, or marketing communications (you may opt out anytime)
  • Prevent fraud, unauthorized transactions, and misuse of our services

3. Cookies

Our website uses cookies and similar technologies to enhance user experience, remember preferences, analyse traffic, and improve website functionality. By using our website, you consent to the use of cookies unless disabled in your browser settings.

4. Third-Party Services

We may use trusted third-party services including payment gateways, shipping partners, analytics providers, and advertising platforms. These providers may access necessary information only to perform services on our behalf.

Examples may include:

  • Shopify
  • Razorpay / PayU / Stripe
  • Google Analytics
  • Meta Ads

We are not responsible for the privacy practices of third-party websites or services.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. While we strive to use commercially acceptable security practices, no online platform can guarantee complete security.

6. Customer Rights

You may request to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Delete your information where legally permitted
  • Opt out of marketing communications

To make such requests, contact us at [EMAIL ADDRESS].

7. Retention of Information

We retain customer information only as long as necessary for operational, legal, accounting, and security purposes.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact:

www.zivastore.in
contactzivastore@gmail.com
Surat, Gujarat, India